Overview
We are seeking a Manager of Support Services to join our professional services team. The Manager of Support Services will oversee the support team responsible for handling support calls from a global perspective. This person will be required to work closely with the Product Management team and Development team, across Paladyne’s different regional offices.
Responsibilities
- Gather business & technical requirements for integrating & improving Paladyne products.
- Build Interfaces with external vendors.
- Develop reports to send data feeds to brokers.
- Train and manage Support team on products & client specific workflows.
Prerequisites
- Experience with the Paladyne products, Advent’s Geneva, Sungard VPM, Bloomberg, Reuters, Reuters DSS, Thomson Reuters, Microsoft BizTalk, Microsoft SQL Server 2005.
- Strong understanding of entire trade life-cycle, from front- to back-office.
- BS in Computer Science, Computer Engineering or equivalent.
- 5 yrs experience in support services, or Masters in Computer Science, Computer Engineering or equivalent.
For more information, email your resume to careers@paladyne.com
